FIRSTSOURCE : NAMED HORIZON 3 MARKET LEADER IN HFS CX SERVICES 2026

• Recognized as a Horizon 3 Market Leader in HFS Horizons: Customer Experience Services, 2026 report • Assessment evaluated 33 service providers, including CX specialists, global system integrators and consultancies • HFS highlights Kairos operating system, Agentic AI Studio and Intelligent Context Framework as key to its AI-native CX approach • HFS describes Firstsource as "AI-native intelligence rooted in 25 years of CX operations" • Report notes 76% of enterprise CX buyers open to outcome-based or gainshare pricing, while only 5% of contracts use these models today

Firstsource Solutions Ltd

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