ETERNAL Q2 FY27: AI AGENTS POSE LIMITED THREAT TO ZOMATO & BLINKIT, SAYS DEEPINDER GOYAL

• ZOMATO & BLINKIT: Low risk from AI agents due to strong delivery infrastructure and real-time fulfilment capabilities. • DISTRICT: Medium-to-high disruption risk, particularly in restaurant reservations and event ticketing. • CUSTOMER BEHAVIOUR: 65% of Zomato app opens are exploratory, making AI-driven ordering less attractive. • REPEAT ORDERS: Account for a single-digit share of orders on Zomato and Blinkit. • PROFITABILITY: Management expects limited margin impact even if AI agents become shopping intermediaries. • OPPORTUNITY: AI agents could generate additional orders and shift competitive advantage towards companies with strong fulfilment networks.

ETERNAL LIMITED

← Back to feed